Welcome to the Firefly Shop

Dispatch​ ​&​ ​Delivery

Delivery​ ​methods​ ​and​ ​costs.

From the Basket page, you will see your item description and the item price. Please note the sales price includes VAT and the delivery cost.

All VAT registered customers from Northern Ireland, please contact the M.E.D. Surgical Customer Support Team by email on orders@med.ie or by telephone on +353 1 8391511 place your order.

Depending on the weight and value of your order, M.E.D. Surgical will select a Carrier Delivery for the most suitable delivery method.

For some carrier deliveries, a signature may be required.

Our standard delivery time for Irish destinations is 3 to 5 working days from dispatch. Times may vary according to your delivery location. Once your order has been accepted you will receive an order confirmation email confirming that your order has been processed. This email will contain your order details.

Please make sure that the email address you provide is correct and that the email has not been directed to a spam folder.

Delivery​ ​date​ ​information

The customer will receive an email when the item has been dispatched from our warehouse for delivery.

Changes​ ​to​ ​your​ ​order

Once your order has been prepared for dispatch or has been dispatched, we are unable to change the delivery address. If you have any questions, please contact the M.E.D. Surgical Customer Support Team by email on orders@med.ie and by telephone on +353 1 8391511.

Tracking​ ​your​ ​order

Depending on your payment method and the status of your order you can:

  • Change your email address
  • Change your delivery or billing address

Delivery​ ​Information

If your order is being delivered to a business address, please be advised that our carrier will request a signature from receptionist or mailroom supervisor, our carrier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

Problems​ ​with​ ​your​ ​order

Missed​ ​deliveries

Carrier​ ​Delivery:​ If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please contact the M.E.D. Surgical customer support team by email on orders@med.ie and by telephone on +353 1 8391511. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Damaged​ ​or​ ​defective​ ​orders

If you have received your order and find that it is damaged, please call the M.E.D. Surgical Customer Support Team by email on orders@med.ie and by telephone on +353 1 8391511.

In case of any damage to your delivery, M.E.D. Surgical will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you’re having trouble with your firefly™ devices or believe they are defective, please call the M.E.D. Surgical Customer Support Team immediately by email on orders@med.ie and by telephone on +353 1 8391511.

Missing​ ​order​ ​confirmation​ ​email

Receipt of your firefly™ order confirmation by e-mail should be immediate following order placement. If you do not receive the order confirmation or if you require an additional copy for your records please contact the M.E.D. Surgical Customer Support Team by email on orders@med.ie and by telephone on +353 1 8391511.