If you change your mind, you can return your firefly™ devices to us within 5 calendar days of delivery. The firefly™ knee strap returns are also accepted within this period.
Please note that the package must have remained sealed and unopened.
Please contact the Customer Support Team to make arrangements for return of the product at M.E.D. Surgical Ltd, Howth Junction Business Park, Dublin, D05 HP92 by email on email@example.com or by telephone on +353 1 8391511.
Be sure to provide the following details:
- Your Order confirmation number
- Lot Number (found on the Product outer packaging)
- Your email address
- Your postal address
- A contact phone number
We will email you with a Returns Form, and a Returns Address Label. M.E.D. Surgical Ltd will arrange a nominated carrier for large consignments.
Before returning any Product(s) to M.E.D. Surgical Ltd., please check that you have:
- Enclosed the return form inside the package
- Sealed the packaging securely
Please visit our Sales and Refund Policy for comprehensive information about what items can be returned.