Welcome to the Firefly Shop

Returns:​

Returns:​ ​Step-by-Step

If you change your mind, you can return your firefly™ devices to us within 5 calendar days of delivery. The firefly™ knee strap returns are also accepted within this period.

Please note that the package must have remained sealed and unopened.

Step​ ​1:

Please contact the Customer Support Team to make arrangements for return of the product at M.E.D. Surgical Ltd, Howth Junction Business Park, Dublin, D05 HP92 by email on orders@med.ie or by telephone on +353 1 8391511.

Be sure to provide the following details:

  • Your Order confirmation number
  • Lot Number (found on the Product outer packaging)
  • Your email address
  • Your postal address
  • A contact phone number

Step​ ​2:

We will email you with a Returns Form, and a Returns Address Label. M.E.D. Surgical Ltd will arrange a nominated carrier for large consignments.

Step​ ​3:

Before returning any Product(s) to M.E.D. Surgical Ltd., please check that you have:

  1. Enclosed the return form inside the package
  2. Sealed the packaging securely

Please visit our Sales and Refund Policy for comprehensive information about what items can be returned.